FAQ

1. Shipping & Delivery

• How long will it take to receive my order? Standard shipping within the UK typically takes 3-5 business days, while express options are faster.

• Do you ship internationally? Yes, we offer international shipping which generally takes 7-14 business days.

• How can I track my package? Once your order is shipped, you will receive an email with a tracking number that becomes active within 24 hours.

2. Returns & Refunds

• What is your return policy? You have 30 calendar days from the date of delivery to return an item.

• What are the conditions for a return? Items must be unused, in their original packaging, and in the same condition as when you received them.

• Are return shipping costs covered? No, customers are responsible for paying their own shipping costs for returning items.

3. Orders & Payments

• Can I change or cancel my order? Please contact us as soon as possible if you need to make changes. Once an order has entered the shipping process, it can no longer be modified.

• What payment methods do you accept? We accept all major credit cards and standard online payment methods as displayed at checkout.

4. Contact Information

• How can I contact BritThread? You can reach us via email at henriettadehmer292@hotmail.com.

• Is there a phone number for support? Yes, you can call us at +16612690614.

• Where is the store located? Our official store address is 7 Nelson Road, Northfleet, DA11 7EE, United Kingdom.